ITEX 2019 EDUCATION

Successful Business Solutions Providers (BSPs) are evolving into complete technology providers. Diversifying offerings will help BSPs retain their
current customers and become more of a partner than a “vendor.” ITEX 2019 is primed to help BSPs recognize the latest opportunities and expose
them through these great Breakout Sessions. Never has there been a time when expanding services and focusing on new, high-growth product
and service additions been more important.  

Breakout Sessions: Rooms 106 – 110

Google Keynote: Grand Ballroom

April 24 | 9:00 AM - 10:00 AM

Room 106
MPS Strategies DEBATED, ANALYZED, DISCUSSED
New challenges face our industry to maintain profit margins and take programs to the next level of true user vs. device management. In this panel discussion hear from your peers and leaders in MPS on their experiences and where they are taking their programs into the future. Topics will include: pricing, user management, and sales strategies.

Room 107
Dealer Panel: Cloud Solutions…What We’ve Learned, Where We are Today, and Where We’re Going in the Future.
Selling Cloud is a fairly new concept for office equipment dealers. With new offerings come new challenges, but also great opportunities. Hear how these successful dealers forged ahead in the early stages and how they are now reaping the benefits.

Room 108MSP Expo
Show Me the Money: Increasing Your Company’s Worth through Cloud Computing
With cloud migration expected to result in $1 trillion in IT spending by the end of 2020, there’s a lot of revenue to be had. Cloud computing is proving itself one of the most disruptive technologies today, impacting every business market, and holding a promise of very significant revenue opportunities for those MSPs prepared to meet the challenge. This session will discuss the opportunities cloud presents for building the value of your business to customers, how offering new services positively impact the customer relationship, why adding new services increases the lifetime value of each customer, and how you can strategically target the ideal clients while reducing customer acquisition costs.

Room 109
Utilizing New Data Analytics to Drive Sales Growth and Maximize Service Profit
Business Analytics (BA) can drive substantial sales growth and service profitability. Learn how by listening to a real-world discussion about BA assisting with better business decisions, improved efficiency and allowing for proactiveness in a shifting market.

Room 110
Alexa, Siri, Hey Google, Cortana – What does the Workplace of the Future Look Like?
The workplace of today and tomorrow is changing from the architecture to the technology that make workers more productive.  This session will discuss those changes and how the new workplace will impact the office environment.

April 24 | 9:00 AM - 10:00 AM

Room 106
MPS Strategies DEBATED, ANALYZED, DISCUSSED
New challenges face our industry to maintain profit margins and take programs to the next level of true user vs. device management. In this panel discussion hear from your peers and leaders in MPS on their experiences and where they are taking their programs into the future. Topics will include: pricing, user management, and sales strategies.

Room 107
Dealer Panel: Cloud Solutions…What We’ve Learned, Where We are Today, and Where We’re Going in the Future.
Selling Cloud is a fairly new concept for office equipment dealers. With new offerings come new challenges, but also great opportunities. Hear how these successful dealers forged ahead in the early stages and how they are now reaping the benefits.

Room 108MSP Expo
Show Me the Money: Increasing Your Company’s Worth through Cloud Computing
With cloud migration expected to result in $1 trillion in IT spending by the end of 2020, there’s a lot of revenue to be had. Cloud computing is proving itself one of the most disruptive technologies today, impacting every business market, and holding a promise of very significant revenue opportunities for those MSPs prepared to meet the challenge. This session will discuss the opportunities cloud presents for building the value of your business to customers, how offering new services positively impact the customer relationship, why adding new services increases the lifetime value of each customer, and how you can strategically target the ideal clients while reducing customer acquisition costs.

Room 109
Utilizing New Data Analytics to Drive Sales Growth and Maximize Service Profit
Business Analytics (BA) can drive substantial sales growth and service profitability. Learn how by listening to a real-world discussion about BA assisting with better business decisions, improved efficiency and allowing for proactiveness in a shifting market.

Room 110
Alexa, Siri, Hey Google, Cortana – What does the Workplace of the Future Look Like?
The workplace of today and tomorrow is changing from the architecture to the technology that make workers more productive.  This session will discuss those changes and how the new workplace will impact the office environment.

April 24 | 11:00 AM - 12:00 PM

Room 106
Panel Discussion: Security-First Selling – How to Get Over $200 Per Seat Every Time!
Do you want to learn how to get more than $200 per seat for your managed service offering? Come learn from your peers on how to do it. In addition to partners on the panel, Chris Wiser will be on the panel sharing his expertise on how to use security as a way to drive more profitable contracts. Today’s business needs require that Managed Service Providers have an MSSP offering. See how your stack compares to the competition.
Panel Moderator: Greg VanDeWalker

Room 107
5 Steps to Becoming a Managed IT Services Provider
The landscape of the managed print industry is changing with fewer and fewer printed pages and more digital everything. And in that shift lies not just the need for office equipment dealers to adapt but also opportunities for them to grow and increase profitability.

Room 108MSP Expo
Managed SD-WAN and Reliable Cloud Services
As enterprises increasingly consume SaaS and transition to the cloud, revenue opportunities for MSPs are shifting. With this transition, applications are increasingly located outside of branch locations, which makes managing the end-to-end quality and reliability of sessions important. MSPs have opportunities to leverage multi-path routing to manage the edge and WAN for enterprises and to deliver cloud services more reliably by employing SD-WAN technologies.

Room 109
Providing Smarter Service
Improving the dealer’s service capabilities, leveraging data, and predictive analytics to reduce costs and improve the customer experience.

Room 110
Open

April 24 | 12:00 PM - 2:00 PM | Lunch & Google Keynote

Grand Ballroom
Modern Cloud Security: How Google Thinks about Security in the Cloud and Beyond
Speaker: Christopher Johnson, Google

 

April 24 | 2:00 PM - 3:00 PM

Room 106
Learn how to Capitalize on the Opportunity Presented by an Ever-Changing Cyberthreat Landscape
Cybercriminals are no longer targeting only large enterprises — any business can be a target. Businesses are turning to managed service providers to provide them with the cybersecurity they need. Learn how you can create a comprehensive service offering that delivers multi-layered protection to customers, deliver those services profitably, and capitalize on the cybersecurity opportunity faced by service providers.

Room 107
Inkjet has Made a Big Comeback. Learn What that Means for Your Business.
Inkjet in the past got a bad rap, but it is now less expensive, more reliable, good quality and the margins are excellent.

Room 108MSP Expo
Cloud-Delivered Managed Security: Fad or Future?
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills, and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSPs adapting, and how can they respond? This session will explain how.

Room 109
Is Staples Acquisition of DEX a Disruptor? YES…And It Brings Great Opportunities.
It’s not just about the imaging channel. This disruption in distribution affects everybody, and it gives everybody great opportunities!

Room 110
BUYING or SELLING – Dress Your Business For a Successful M & A Strategy
With various shifts in mergers and acquisitions, this course will help you dress your company for success, whether you’re buying or selling. You will find what buyers look for and how you can get the most out of your many years of hard work. This course will also help you prepare to make your first purchase.

April 25 | 9:00 AM - 10:00 AM

Room 106
Non-Meter Billing is Coming. It is no longer IF but WHEN, and You Need to be Ready
With all the hype around non-meter billing models, this class will help you understand the concept and show you ways to compete in the market place with your own flat rate, seat based, ‘Device as a Service’ offering.

Room 107
Automating Your Marketing – Where to Spend Your $$$ and Get the Best ROI
Marketing automation is the norm for any BSP that wants to generate leads and grow their business! With so many marketing channels and tools, it is difficult to know where to invest your marketing dollars. Attend this class to learn some of the tools that you can use to automate your marketing that yield the best ROI on your marketing dollars.

Room 108MSP Expo
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
This session will provide intelligence on what voice and unified communications offerings have the most value for business customers, and the most potential and profit margin for MSPs. It will also address how to price for and position such offerings.

Room 109
Prioritize, Emphasize & Optimize your Office with Technology Integration
Today it’s paramount that dealers understand how to leverage technology to streamline their MPS programs. In this session, dealers will explore the types of integrations available from industry partners. Learn how to reduce manual processes and improve customer and employee satisfaction.

Room 110
CERTIFICATE COURSE: Executive Certificate in IT Security Foundations
In this workshop you will examine different opportunities in the mobile space and will investigate a framework for establishing your own mobile IT strategy.

April 25 | 11:00 AM - 12:00 AM

Room 106
How Culture Can Determine A Company’s Success
You can teach a skill but not a person’s fit within an organization. Hire by identifying your culture.

Room 107
5 Ways to Make Money Selling Managed Services
You’ve identified managed services as your next big opportunity, but you’re struggling to make it the cash cow you think it should be. We’ll cover 5 ways to actually make money selling managed services and help you overcome issues.

Room 108MSP Expo
MSPs & The IT & Cybersecurity Skills Gap
IT talent can be hard to find – and when organizations find the people they want, those individuals can be expensive to hire and retain. This session will discuss what skills are most in need, why, and what MSPs can do to fill the gap for their business customers.

Room 109
The Internet of Things. Uncover New Office Technologies
The Smart Workplace is a combination of the Internet of Things and the Smart Home that will bring new automation technologies to the workplace.  This session will uncover new office technologies that dealers should be considering as an extension to their current office infrastructure business.

Room 110
CERTIFICATE COURSE, cont’d: Executive Certificate in IT Security Foundations
In this workshop you will examine different opportunities in the mobile space and will investigate a framework for establishing your own mobile IT strategy.

PAST SPEAKERS

Christopher Johnson

Google

Gary Bixler

Bixler Enterprises / CompTIA Faculty Member

David Ramos

Visual Edge Technologies

Chris Wiser

The Wiser Agency

PAST SPONSORS