2019 BREAKOUT SESSIONS

Successful Business Solutions Providers (BSPs) are evolving into complete technology providers. Diversifying offerings will help BSPs retain their
current customers and become more of a partner than a “vendor.” ITEX 2019 is primed to help BSPs recognize the latest opportunities and expose
them through these great Breakout Sessions. Never has there been a time when expanding services and focusing on new, high-growth product
and service additions been more important.  

Breakout Sessions: Rooms 106 – 110

Google Keynote: Grand Ballroom

April 24 | 9:00 AM - 10:00 AM

Room 106
MPS Strategies DEBATED, ANALYZED, DISCUSSED
New challenges face our industry to maintain profit margins and take programs to the next level of true user vs. device management. In this panel discussion hear from your peers and leaders in MPS on their experiences and where they are taking their programs into the future. Topics will include: pricing, user management, and sales strategies.

Room 107
Dealer Panel: Cloud Solutions…What We’ve Learned, Where We are Today, and Where We’re Going in the Future.
Selling Cloud is a fairly new concept for office equipment dealers. With new offerings come new challenges, but also great opportunities. Hear how these successful dealers forged ahead in the early stages and how they are now reaping the benefits.

Room 108MSP Expo
Show Me the Money: Increasing Your Company’s Worth through Cloud Computing
With cloud migration expected to result in $1 trillion in IT spending by the end of 2020, there’s a lot of revenue to be had. Cloud computing is proving itself one of the most disruptive technologies today, impacting every business market, and holding a promise of very significant revenue opportunities for those MSPs prepared to meet the challenge. This session will discuss the opportunities cloud presents for building the value of your business to customers, how offering new services positively impact the customer relationship, why adding new services increases the lifetime value of each customer, and how you can strategically target the ideal clients while reducing customer acquisition costs.

Room 109
Combating Data Breach Provides Big Profits
Technology is changing and complicating how companies do business. Companies have large amounts of sensitive information that must be secured and managed. This session informs you how to take advantage of that.

Room 110
Alexa, Siri, Hey Google, Cortana – What does the Workplace of the Future Look Like?
The workplace of today and tomorrow is changing from the architecture to the technology that make workers more productive.  This session will discuss those changes and how the new workplace will impact the office environment.

April 24 | 9:00 AM - 10:00 AM

Room 106
MPS Strategies DEBATED, ANALYZED, DISCUSSED
New challenges face our industry to maintain profit margins and take programs to the next level of true user vs. device management. In this panel discussion hear from your peers and leaders in MPS on their experiences and where they are taking their programs into the future. Topics will include: pricing, user management, and sales strategies.

Room 107
Dealer Panel: Cloud Solutions…What We’ve Learned, Where We are Today, and Where We’re Going in the Future.
Selling Cloud is a fairly new concept for office equipment dealers. With new offerings come new challenges, but also great opportunities. Hear how these successful dealers forged ahead in the early stages and how they are now reaping the benefits.

Room 108MSP Expo
Show Me the Money: Increasing Your Company’s Worth through Cloud Computing
With cloud migration expected to result in $1 trillion in IT spending by the end of 2020, there’s a lot of revenue to be had. Cloud computing is proving itself one of the most disruptive technologies today, impacting every business market, and holding a promise of very significant revenue opportunities for those MSPs prepared to meet the challenge. This session will discuss the opportunities cloud presents for building the value of your business to customers, how offering new services positively impact the customer relationship, why adding new services increases the lifetime value of each customer, and how you can strategically target the ideal clients while reducing customer acquisition costs.

Room 109
Combating Data Breach Provides Big Profits
Technology is changing and complicating how companies do business. Companies have large amounts of sensitive information that must be secured and managed. This session informs you how to take advantage of that.

Room 110
Alexa, Siri, Hey Google, Cortana – What does the Workplace of the Future Look Like?
The workplace of today and tomorrow is changing from the architecture to the technology that make workers more productive.  This session will discuss those changes and how the new workplace will impact the office environment.

April 24 | 11:00 AM - 12:00 PM

Room 106
Panel Discussion: Security-First Selling – How to Get Over $200 Per Seat Every Time!
Do you want to learn how to get more than $200 per seat for your managed service offering? Come learn from your peers on how to do it. In addition to partners on the panel, Chris Wiser will be on the panel sharing his expertise on how to use security as a way to drive more profitable contracts. Today’s business needs require that Managed Service Providers have an MSSP offering. See how your stack compares to the competition.
Panel Moderator: Greg VanDeWalker

Room 107
5 Steps to Becoming a Managed IT Services Provider
Learn from these industry experts what has worked for other companies just like yours, strategies to avoid, and how to set up a recurring revenue model that improves your cash flow and increases your company’s overall value.

Room 108MSP Expo
Managed SD-WAN and Reliable Cloud Services
As enterprises increasingly consume SaaS and transition to the cloud, revenue opportunities for MSPs are shifting. With this transition, applications are increasingly located outside of branch locations, which makes managing the end-to-end quality and reliability of sessions important. MSPs have opportunities to leverage multi-path routing to manage the edge and WAN for enterprises and to deliver cloud services more reliably by employing SD-WAN technologies.

Room 109
Data Intelligence and Proactive Analytics: Tools Needed in Every Business Solutions Provider’s Belt.
With big data analytics combined with a huge database of product information, a Partner will share how they have used predictive failure tools to better manage their devices in the field; more efficiently and profitably.

Room 110
Alexa, Cancel all my appointments. Keypoint Intelligence has a Roadmap to success in Smart Office
The Smart Workplace is a combination of the Internet of Things and the Smart Home that will bring new automation technologies to the workplace.  This session will uncover new office technologies that dealers should be considering as an extension to their current office infrastructure business.

April 24 | 12:00 PM - 2:00 PM | Lunch & Google Keynote

Grand Ballroom
Modern Cloud Security: How Google Thinks about Security in the Cloud and Beyond
Speaker: Christopher Johnson

April 24 | 2:00 PM - 3:00 PM

Room 106
Cyber Security: Too Important to Ignore
Cybersecurity

Room 107
Inkjet has Made a Big Comeback. Learn What that Means for Your Business.
Inkjet in the past got a bad rap, but it is now less expensive, more reliable, good quality and the margins are excellent.

Room 108MSP Expo
Cloud-Delivered Managed Security: Fad or Future?
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills, and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSPs adapting, and how can they respond? This session will explain how.

Room 109
Unified Communication as a Service (UCaaS)
We are in an always-connected world and as such it’s imperative for service providers and carriers to ensure their end-users receive unified accessibility and experiences across all of their devices – whether on desktop, laptop, tablet or smartphone.

Room 110
BUYING or SELLING – Dress Your Business For a Successful M & A Strategy
With various shifts in mergers and acquisitions, this course will help you dress your company for success, whether you’re buying or selling. You will find what buyers look for and how you can get the most out of your many years of hard work. This course will also help you prepare to make your first purchase.

April 25 | 9:00 AM - 10:00 AM

Room 106
No Meter Billing is Coming. It is no longer IF but WHEN
With all the hype around no meter billing models, this class will help you understand the concept and show you ways to compete in the market place with your own flat rate, seat based, Device as a Service offering.

Room 107
Smoke Signals, Social Media, Email.. Find out what is working in Marketing today.
Dealer Panel: “Marketing Strategies that have worked for us”.

Room 108MSP Expo
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
This session will provide intelligence on what voice and unified communications offerings have the most value for business customers, and the most potential and profit margin for MSPs. It will also address how to price for and position such offerings.

Room 109
Prioritize, Emphasize & Optimize your Office with Technology Integration
Today it’s paramount that dealers understand how to leverage technology to streamline their MPS programs. In this session, dealers will explore the types of integrations available from industry partners. Learn how to reduce manual processes and improve customer and employee satisfaction.

Room 110
CERTIFICATE COURSE: Executive Certificate in IT Security Foundations
In this workshop you will examine different opportunities in the mobile space and will investigate a framework for establishing your own mobile IT strategy.

April 25 | 11:00 AM - 12:00 AM

Room 106
How Culture Can Determine A Company’s Success
You can teach a skill but not a person’s fit within an organization. Hire by identifying your culture.

Room 107
Open

Room 108MSP Expo
MSPs & The IT & Cybersecurity Skills Gap
IT talent can be hard to find – and when organizations find the people they want, those individuals can be expensive to hire and retain. This session will discuss what skills are most in need, why, and what MSPs can do to fill the gap for their business customers.

Room 109
The Internet of Things. Uncover New Office Technologies
The Smart Workplace is a combination of the Internet of Things and the Smart Home that will bring new automation technologies to the workplace.  This session will uncover new office technologies that dealers should be considering as an extension to their current office infrastructure business.

Room 110
CERTIFICATE COURSE, cont’d: Executive Certificate in IT Security Foundations
In this workshop you will examine different opportunities in the mobile space and will investigate a framework for establishing your own mobile IT strategy.

2019 SPONSORS