|
|
|
ITEX
Education
Fuel for the Mind, Power for Business!
Targeted Power Hour Education Sessions
ITEX Power Hours are created by dealers for
dealers and are the most comprehensive education
available in the Channel. Our speakers represent
the industry’s elite dealers, OEMs and
consultants. Each of the sessions are parsed into
Tracks which focus on the most significant and
relevant adaptable information that can be
applied to your business model.
Dealer Business Forums (DBF)
ITEX also offers Comprehensive Education
with All Day in-Depth Business Forums.
Dealer Business forums are designed as a more
advanced and rigorous approach to important
industry topics. These courses are designed for
dealers wishing to get a broader scope on how to
enhance their business in specialized areas.
|
| |
|
|
|
|
|
|
MPS Strategy Forum
(Dealer Business Forum II)
Wednesday / Thursday, March 3rd-4th, 2010
The pressure is on to for dealers to capture the emerging print management
opportunities. This process driven MPS Forum of classes, led by industry leaders
in the MPS market, is designed to help you build and sustain a competitive
advantage. Learn to identify and implement the best print management program for
your dealership - from start-up to those currently engaged in MPS but want to
leverage their investment.
Launching or reinforcing a good MPS program requires commitment, training,
and credible education to assist you in identifying resources to accelerate this
growth initiative. Today’s leading experts share actionable formulas and
strategies that not only help you close print management contracts, but give you
the roadmap on how to identify, sell, monitor, measure, train, apply, service,
finance and leverage MPS for higher profits. ITEX 2010 provides you practical
and proven solutions for improved profitability. Make a case to attend and gain
the competitive advantage with proven methods that will deliver a credible MPS
program.
|
Wednesday, March 3rd - 8:30 am
1A.
The Anatomy of a MPS Deal
Discover the key factors needed that will evolve your business into an
all-encompassing managed print services provider. Learn actionable, unique sales
strategies to increase your revenue. Learn the essential elements in how to
master the sale, leading to how to craft a successful MPS program.
2A.
MPS - Crafting the Deal Step by Step
You’ve done the assessment, now what? Learn to
demonstrate step by step, how to craft a Managed Print Solutions deal including
how to crunch the numbers to make higher profit margins. Actual customer numbers
used from actual MPS deals. See how dealers are regularly exceeding 50%margins.
Learn how an MPS agreement works including adding & swapping assets, booking the
deal and how the money flows between your dealership and your financing source.
Presented By: Tim Brien, Printfleet; Greg VanDeWalker, GreatAmerica Leasing
|
Wednesday, March 3rd - 11:00 am
1B/2B.
Steps to MPS Success: Prospecting,
Assessment, Pricing, Proposal, Contract
Management
Together, these experts will guide you with actionable and appropriate steps for MPS success. Learn who your best target market is. Learn how to perform a winning assessment (detailed checklists provided to guide you through the process). Learn how to price printers to win business and be profitable (receive pricing guides and resources). Learn how to write MPS contracts that can’t be refused (receive sample contracts, proposals, etc.). Get the answers for “I won the deal, now what?” (Receive checklist and procedures to ensure profitability). This is not the commercial approach but rather, use of valuable, actionable information gathered from successful programs throughout the country, presented by a knowledgeable team with more than a decade of MPS sales experience to draw from.
Presented By: Laryssa Alexander, ECi
with George Gallian, Compass Sales Solution
|
Wednesday, March 3rd - 2:00
pm
1C.
Effective Strategies for MPS Software Utilization
First, the session will review the capabilities of available MPS software
solutions and how they are deployed in an effective print management strategy.
The discussion will focus on software strategies to both increase new business revenue
and to protect the current revenue/customer base. Attendees will leave with a clear
understanding of print management software, deployment methods and challenges,
what data to expect, and how to turn print management activity into profitable
results.
2C.
How to Market Managed Print
Dealers can supercharge their MPS right away; learn how breakthrough online MPS sales training, and repositioning strategies found in field proven marketing packages, including lead generation videos & effective MPS brochures, will showcase your dealer logo and assist in quality presentations to C-level decision makers, resulting in increased business.
Presented By: Darrell Leven, FMAudit;
Aaron Dyck, LMI
|
Thursday, March 4th - 8:30
am
1D.
Increase MPS Print Volume Through High-Value Documents
First, the session will review the capabilities of available MPS software
solutions and how they are deployed in an effective print management strategy.
The discussion will focus on software strategies to both increase new business revenue
and to protect the current revenue/customer base. Attendees will leave with a clear
understanding of print management software, deployment methods and challenges,
what data to expect, and how to turn print management activity into profitable
results.
2D.
MPS Elements to Fit Your Situation
MPS programs come in all shapes & sizes. To find the right fit for your dealership/situation, you must evaluate your customer’s needs, your resources, and the essential elements of an MPS Program. We’ll guide you through the segmentation of your customer base, stratification of your organization’s core competencies, and program factors to consider for MPS alignment. Dealers will come away with a thought process to define their priorities and next steps to be successful in presenting print solutions to key accounts.
Presented By: Mark McCuen, EFI;
Barney Kister, Supplies Network
|
Thursday, March 4th - 11:00
am
1E.
Optimizing MPS and Document Management
First, MPS provides not only a great way to optimize the printing output of an organization but also can serve as a platform to launch into workflow optimization with electronic Document Management Systems (DMS). Based on real life examples, both disciplines can be connected in the selling process and ultimately, provide a maximized value for the customer as well as for the vendor.
2E.
Consumables: Migrate from Transaction to
Contract
Delivered training on how to take the factual data that is uncovered in the assessment phase of an MPS engagement and understanding what information should be used to improve client workflow and asset utilization, all while enhancing margins. Includes the impact on cash flow as it relates to the simple transaction of selling consumables to a MPS program which requires additional cash flow due to the change in model which today is payment up front vs. payment over time.
Presented By: Thomas Schneck, DocuWare; Gregg Mader, Printer Essentials
|
| |
|
|
|
|
|
MPS Service & Profitability Forum
(Dealer Business Forum I)
Tuesday, March 2, 2010 - 9 a.m. - 4 p.m.
In this forum, leading experts will share the
important considerations that must be incorporated into a MPS program to ensure
extremely high service margins.
Included will be the “must do” items in service,
along with the importance of effective interaction between service & sales and
the unique roles they each play in order to drive a successful and profitable
MPS program. This includes the sales organizations’ role in providing
information from the “Quick-View” to service to ensure high margins. Here we
will provide details on the necessary information that needs to be acquired
during the audit process, to ensure that you have covered all areas essential to
implement a successful MPS strategy within your prospective customer locations.
Key areas include:
- Remote monitoring of meters and service functions.
- IT and technician training & how this fits into the MPS part of your business.
- MPS service model (financial and operational) to effectively and
profitably run an MPS program. Here we will discuss the PROs model that will
allow you to gauge how well you are performing to a proven set of financial
& operational benchmarks. In addition, we will discuss the MFP/MPS blended
financial model.
- What the service structure considerations are that you need to evaluate
when moving into the MPS arena. Discussion on when to establish a dedicated
MPS tech versus using a MFP/MPS hybrid tech.
- “The cartridge equation” and how this can enhance or damage margins.
Discussion will focus on the importance of achieving yield on your printer
cartridges, common causes for not achieving cartridge yield, and the impact
this has on the profitability of your entire MPS program.
- The “HYBRID Dealer and how to handle an MPS start-up business. In this
area, experts will discuss the first steps needed, in terms of training &
support, for your sales and service organizations.
- What type of service employees do you need to support an MPS program?
Here we will discuss the skill set, level of experience, and success traits
needed for an effective MPS tech.
- Where do you receive the best training? We will discuss this important
area.
- What printer base should you service? Here we will discuss how to deal
with ink jet printers, aged printers, printers with a high cost of service,
and considerations on remanufactured printers.
|
Forum Presenters:
Jerry Newberry
President, BEI Pros & Managing Partner, Print Management Solutions Group (PMSG)
Tom Cooke
President, Learning Outsource Group & Managing Partner, PMSG
Jeff Kelly
Vice President, BEI Pros
Steve Rolla
BEI Pros Executive Staff
Teri Dunn
Senior Trainer, PMSG
George Gallian
CEO, Compass Sales Solutions
Matt McLeish
Director, Managed Print Solutions, Parts Now!
Steve Geishirt
Director of Training, Parts Now!
Darrell Leven
Vice President Sales & Marketing, FMAudit
|
| |
|
|
|
|
|
ITEX 2010 Power Hours - Wednesday / Thursday, March
3-4, 2010
Showing All Courses
Wednesday, March 03, 2010
Session 1 | Time: 8:30 AM - 9:45 AM
|
|
|
Network Services: Building a World Class Help Desk - P3
Presented By: Mitch Morgan
|
|
|
A Help Desk is a platform for resolving customer support issues, and also serving as a platform for entering the IT Services market. Learn to create a World Class Help Desk operation that will use technology to remotely connect into customers networks for problem resolution, be a Profit Center, take and resolve issues that would have required a tech to be dispatched, launch dealers into the Network Services (IT Services) market.
| |
|
|
Track 3: SERVICES TRACK
|
|
|
|
Why You Need to Be in MPS Today - P4
Presented By: Jim Phillips, Teri Dunn
|
|
|
Dealers transitioning or participating in managed print programs will find new growth and opportunity. The best way for dealers to protect their current customer base, increase their pages under contract, add new revenue streams, extend existing profitability, increase service revenue and improve their company valuation is through managed print. Learn what it takes to assemble and use a top-notch team, tools and partners to build an end-to-end program that helps take the guesswork out of MPS.
| |
|
|
Track 4: HYBRID DEALER TRACK “A”
|
|
Session 2 | Time: 11:00 AM - 12:15 PM
|
|
|
There’s Gold in Those MIFs! Manage the Base to Control Service Costs - P8
Presented By: Jack Duncan, Mike Woodard
|
|
|
Do you know how many machines you placed this month, or how many were upgrades or were new? Do you know how many were cancelled? What effect did this have on your manpower requirements? How about the revenue stream? We’ll show you simple ways to know what’s happening with your population. Is your base growing or shrinking? Is your sales department upgrading old machines or installing new ones. Monitoring your population is vital to running a smart service organization.
| |
|
|
Track 3: SERVICES TRACK
|
|
|
|
The Roadmap to Reposition Your Business Model - P9
Presented By: Tom Callinan
|
|
|
The copier business has changed dramatically as unit placements have declined, and manufacturers have invested heavily in direct operations. Managed print services has now become the growth market. But how do you leverage your strengths to minimize these threats and take advantage of the opportunities? You may need an advisor to help you reposition your company. Is it time to invest, buy, or sell? This session will cover these issues & more on how to make the decisions that will help you achieve your objectives.
| |
|
|
Track 4: HYBRID DEALER TRACK “A”
|
|
|
|
Office and Technology Supplies: Trends & Opportunities - P10
Presented By: Perry James, Sean Fleming
|
|
|
First, a 2010 outlook for Office Supplies. The focus will be on the commercial market; will discuss trends by category, pricing, and products to better understand what's happening with business spending. Will use actual POS data from the major Contract Stationers and commercial dealers for input. Also included is Supply Chain Options, including for BTA dealers as they transition from buying mostly copier supplies direct from OEMs into purchasing Printer & Multifunction supplies from a variety of sources.
| |
|
|
Track 5: HYBRID DEALER TRACK “B”
|
|
Session 3 | Time: 2:00 PM - 3:15 PM
|
|
|
Capture the Clicks- Repair, Replace, or Recycle? - P14
Presented By: Kevin Guy, Jim Loden
|
|
|
The current economy is limiting capital expenses, forcing organizations to repair vs. replace their printers / MFP fleets. Difficult times stimulate sales opportunities for printer parts, maintenance kits, reman printers and MPS programs. MFPs (printer vs. copier engines) are replacing copiers, equaling more repairable machines in the future. Understand the “The Perfect Storm” – 2010-2012: Poor economy encourages companies to reduce capital expenditures; Green & Environmental Sustainability is strategic & not “a trend,” and why device price increases further expands the PROFIT potential between OEM and reman printers.
| |
|
|
Track 4: HYBRID DEALER TRACK “A”
|
|
Thursday, March 04, 2010
Session 1 | Time: 8:30 AM - 9:45 AM
|
|
|
Creating the Ideal Service & IT Teams - P18
Presented By: Mike Woodard, Jack Duncan, Rock Janecek
|
|
|
What are the key attributes of a great service & IT team? What are the common weaknesses within these teams? Regardless of size, these teams share the same fundamental keys to success. Get a clear view of what an ideal service team looks like and a prioritized approach to taking your own team forward, including the IT component on hiring and keeping a service-minded IT staff on hand.
| |
|
|
Track 3: SERVICES TRACK
|
|
Session 2 | Time: 11:00 AM - 12:15 PM
|
|
|
Service Benchmarks: Where the Rubber Meets the Road - P23
Presented By: Wes McArtor
|
|
|
Our industry has had financial benchmarks for years, yet many dealers are not able to achieve them. There are dozens of reasons that get the blame but that doesn’t really change anything. In this class learn the key elements that if done correctly, will do more for your bottom line than you can imagine. Implementing these strategies will make a significant difference.
| |
|
|
Track 3: SERVICES TRACK
|
|
|
| |
|
|
|
 |
Featured Links |
 |
 |
Track Legend |
 |
|